From “Obstetrical Violence” Complaints to “Respectful Maternity Care”: The Complaints Commissioner as Facilitator of Organizational Change

  • Marie-Eve Lemoine Office of the Service Quality and Complaints Commissioner, Integrated Health and Social Services University Network for West-Central Montreal (CIUSSS), Montréal, Québec, Canada
  • Harvey Sigman Office of the Service Quality and Complaints Commissioner, Integrated Health and Social Services University Network for West-Central Montreal (CIUSSS), Montréal, Québec, Canada https://orcid.org/0000-0001-7816-015X
  • Vania Jimenez Office of the Service Quality and Complaints Commissioner, Integrated Health and Social Services University Network for West-Central Montreal (CIUSSS), Montréal, Québec, Canada
  • Maude Laliberte Consultant specialized in Health ethics and complaint process, Montréal, Québec, Canada https://orcid.org/0000-0002-4458-6571
Keywords: complaints, ombudsman, quality of healthcare, healthcare delivery, facilitator, barrier, organizational change, obstetrical violence, respectful maternity care

Abstract

In this case study, we describe an approach to dealing with a complicated, systemic, and multi-faceted organizational issue: the continuum of maternal care from antepartum care, birthing, to post-natal care.

Published
2022-10-17
How to Cite
[1]
Lemoine M-E, Sigman H, Jimenez V, Laliberte M. From “Obstetrical Violence” Complaints to “Respectful Maternity Care”: The Complaints Commissioner as Facilitator of Organizational Change. Can. J. Bioeth. 2022;5:74-6. https://doi.org/10.7202/1092960ar.