From “Obstetrical Violence” Complaints to “Respectful Maternity Care”: The Complaints Commissioner as Facilitator of Organizational Change

Authors

  • Marie-Eve Lemoine Office of the Service Quality and Complaints Commissioner, Integrated Health and Social Services University Network for West-Central Montreal (CIUSSS), Montréal, Québec, Canada
  • Harvey Sigman Office of the Service Quality and Complaints Commissioner, Integrated Health and Social Services University Network for West-Central Montreal (CIUSSS), Montréal, Québec, Canada https://orcid.org/0000-0001-7816-015X
  • Vania Jimenez Office of the Service Quality and Complaints Commissioner, Integrated Health and Social Services University Network for West-Central Montreal (CIUSSS), Montréal, Québec, Canada
  • Maude Laliberte Consultant specialized in Health ethics and complaint process, Montréal, Québec, Canada https://orcid.org/0000-0002-4458-6571

DOI:

https://doi.org/10.7202/1092960ar

Keywords:

complaints, ombudsman, quality of healthcare, healthcare delivery, facilitator, barrier, organizational change, obstetrical violence, respectful maternity care

Language(s):

English

Abstract

In this case study, we describe an approach to dealing with a complicated, systemic, and multi-faceted organizational issue: the continuum of maternal care from antepartum care, birthing, to post-natal care.

(c) Han Han Li

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Published

2022-10-17

How to Cite

[1]
Lemoine M-E, Sigman H, Jimenez V, Laliberte M. From “Obstetrical Violence” Complaints to “Respectful Maternity Care”: The Complaints Commissioner as Facilitator of Organizational Change. Can. J. Bioeth 2022;5:74-6. https://doi.org/10.7202/1092960ar.

Issue

Vol. 5 No. 3 (2022): Ethics and the Handling of Complaints

Section

Case studies

License

Copyright (c) 2022 Marie-Eve Lemoine, Harvey Sigman, Vania Jimenez, Maude laliberte

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

The Canadian Journal of Bioethics applies the Creative Commons Attribution 4.0 International License to all its publications. Authors therefore retain copyright of their publication, e.g., they can reuse their publication, link to it on their home page or institutional website, deposit a PDF in a public repository. However, the authors allow anyone to download, reuse, reprint, modify, distribute, and/or copy their publication, so long as the original authors and source are cited.

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