FRENETTE, Marjolaine; LALIBERTÉ, Maude; PAYMENT, Jean-Philippe. Complaints Management: What Place for Ethics?. Canadian Journal of Bioethics / Revue canadienne de bioéthique, [S. l.], v. 5, n. 3, p. 1–10, 2022. DOI: 10.7202/1092951ar. Disponível em: https://www.cjb-rcb.ca/index.php/cjb-rcb/article/view/583. Acesso em: 3 may. 2025.