@article{Monteferrante_Weiss Tremblay_Payment_Laliberté_2022, title={Caregiving and its Ethical, Clinical and Organisational Challenges during a Pandemic: The Experience of a Complaints Commissioner’s Office}, volume={5}, url={https://www.cjb-rcb.ca/index.php/cjb-rcb/article/view/454}, DOI={10.7202/1092958ar}, abstractNote={<p>This critical commentary outlines several ethical, clinical, and organizational issues emerging from the removal and reintroduction of significant caregivers in healthcare establishments during the COVID-19 pandemic in Montreal. The relevance of a) province-wide ministerial directives and b) a newly adopted law on significant caregivers is discussed. To this end, the role of the Complaints and Service Quality Commissioner, together with its challenges, is presented as an intermediary between healthcare managers, users, and significant caregivers.</p&gt;}, number={3}, journal={Canadian Journal of Bioethics / Revue canadienne de bioéthique}, author={Monteferrante, Erica and Weiss Tremblay, Ayalla and Payment, Jean-Philippe and Laliberté, Maude}, year={2022}, month={Oct.}, pages={56-70} }